At MassDrive, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data you share with us through our website (www.massdrive.ca) and our services.
By using our website or contacting us for services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information to provide and improve our services:
a) Personal Information
When you contact us, request service, or fill out a form, we may collect:
- Full name
- Phone number
- Email address
- Vehicle details (make, model, tire size, etc.)
- Service location or address
b) Non-Personal Information
We may also collect non-identifiable data such as:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on our website
- Referring website or search engine
This helps us understand user behavior and improve website performance.
2. How We Use Your Information
MassDrive uses your information for the following purposes:
- To schedule and deliver mobile tire and roadside assistance services.
- To communicate with you regarding service updates or inquiries.
- To send confirmation messages, reminders, or follow-ups.
- To improve our website, customer experience, and service quality.
- To comply with legal and regulatory requirements.
- To provide promotional offers or service updates (only if you have opted in).
We do not sell, rent, or trade your personal information to any third party.
3. Information Sharing
Your data may be shared only in the following limited situations:
- With our team or service technicians to complete your service request.
- With trusted third-party providers (e.g., payment processors or website hosting) who assist in our operations — under strict confidentiality.
- When required by law, such as to comply with legal processes, government requests, or to protect our rights.
All third parties are obligated to maintain the confidentiality and security of your data.
4. Data Storage and Security
MassDrive takes reasonable precautions to protect your personal data from loss, theft, misuse, or unauthorized access.
We use secure servers, encrypted connections (SSL), and access controls to safeguard your information.
While we strive to maintain strong protection, no online system can guarantee complete security. You acknowledge and accept that any data transmission over the internet carries some inherent risk.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize content.
You can choose to disable cookies through your browser settings. However, this may affect certain functions or features of our website.
6. Links to External Websites
Our website may include links to third-party websites for your convenience.
Please note that MassDrive is not responsible for the privacy practices or content of those external sites. We encourage you to review their individual privacy policies before providing any personal information.
7. Data Retention
We retain your personal information only as long as necessary to:
- Complete requested services.
- Maintain accurate business records.
- Comply with applicable laws and regulations.
When no longer needed, your data is securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to inaccurate information.
- Withdraw consent for marketing communications at any time.
- Request deletion of your data, subject to legal obligations.
To exercise these rights, please contact us at the email listed below.
9. Children’s Privacy
MassDrive does not knowingly collect or store information from individuals under the age of 18.
If you believe a minor has provided us with personal data, please contact us immediately so we can remove it from our records.
10. Updates to This Privacy Policy
MassDrive reserves the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page with an updated “Last Modified” date.
Your continued use of our website or services after such updates constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
MassDrive
📍 Scarborough on , Ontario Canada
📞 +1 (437) 667-6667
📧 massdrive123@gmail.com
🌐 www.massdrive.ca
